Customer Centric Selling with Everything DiSC
Creating customer-centric interactions that build relationship and improve results.
Who is this workshop for?
This one-day sales training workshop is for anyone who wants to gain a deeper understanding of their natural selling style and develop their ability to match it to their customer’s natural buying style. The workshop is applicable not only to those in sales roles, but also to those in cross-functional and technical support roles who form part of the sales campaign or account management team.
What does the workshop focus on?
The workshop utilises Wiley’s Everything DiSC Sales profile.
Its core focus is on helping people successfully create customer-centric interactions that improve results, including,
Understanding your own natural selling style
Aligning your selling style to your customer’s buying style
Establishing rapport and building personal credibility
Building effective customer relationships
Developing your people reading skills.
What are the benefits of attending?
Attendees at the Customer Centric Selling workshop will benefit by,
Gaining a greater understanding of how to communicate effectively with every different type of customer they will ever encounter
Developing improved communication skills that provide the platform for increased capability in rapport building
Establishing personal credibility and creating sustainable long-term customer relationships.
Do they need to do anything before they attend?
Prior to the workshop attendees will be asked to complete an online Everything DiSC Sales profile assessment.
On completing the assessment, they will receive their Everything DiSC Sales Profile, designed to enable them to better understand their natural selling style and how to adapt and stretch to their customer’s natural buying style. Their profile will be used as their personal reference point during the workshop.
How many people can attend?
The Customer Centric Selling workshop is designed to accommodate between 6 to 12 people.
Your attitude, not your aptitude, will determine your altitude.”